Welcome to Purple Soul Creations. Here are a few details for you on how we run.
Turn around time Ready to send items will be sent out within 1-2 business days. Personalised items will be sent out within 3-5 business days (less if possible).
Shipping All orders are sent via either Australia Post or Sendle. Which ever is most cost effective. Shipping cost is a flat rate of $9. Tracking numbers will be sent via email once order is sent.
Returns No returns are accepted unless the item is faulty. You have 7 days from receipt of the order to contact me at firstname.lastname@example.org with details and photos of faulty item. If item is required to be sent back this will be at your cost. Once confirmed that the item is faulty, a replacement will be sent or refund given. Refund is given via whatever payment method was used to pay for your order.
Personalised Items It is the customer’s responsibility to ensure that the spelling etc on all personalised products is correct. All wording will be printed exactly as it appears within your order. We take no responsibility in spelling mistakes due to customer error. If an item is received with a mistake at our fault , Purple Soul Creations must be contacted within 7 days of receiving the item.